Take a deep breath, your loved one is in good hands.
Mental health illness and addiction crisis can cause so much destruction, but now is a time for healing. While it’s up to your loved one to take responsibility for their own recovery, they are in a good, safe place for change.
For your part, we ask for understanding with our rules and processes. Know that we always have the best interest of your loved one in mind.
We also hope that you remain actively engaged in their treatment by signing up for HopeTracker, scheduling your e-therapy and attending family weekend.
Talking to Your Loved One
Talking daily is not healthy. It becomes a distraction to them immersing themselves in the treatment environment. They need to form their own opinions and deal with sensitive emotions (like shame for hurting you). They’re here to talk with trained therapists and peers to build support networks and get to the root of the issue.
They have access to the phone at least several times a week. If you don’t hear from them, remember they’re adults. They don’t “have” to call you.
They may express a desire to leave early at some point in their treatment. This is not a good sign. In their addiction, they rely on manipulation and excuses. Instead of buying into their story right away, take some time to think and gather the facts. Speak to their therapist to get a clearer picture of what’s in the best interest of your loved one. No matter how “bad” circumstances are that they describe, you should never help or encourage them to leave early without an immediate plan for continued treatment.
You can contact the facility at any time. However, you will not be immediately connected with your loved one. Even in emergency situations (like the death of a loved one), therapist approvals ensure things are communicated and planned for in the best possible way.
Talking with Us
Your loved one and HIPPA regulations dictate if and what we can communicate with you. If communication is lax on our part, they may not have signed a release or designated someone else as the primary contact. The therapist will only call the primary contact. That person should update all other family members.
They can revoke their consent at any time. This usually means they want to keep important information from you and is not a good sign. We‘ll do our best to convince them to keep communication open. As frustrating as it is, they control the communication of their treatment (by law).
Both Wellness and their therapist will contact you once a week with an update, pending a release is signed. If you do not hear from the therapist within 1 week, please call the facility. To provide the highest level of care for each client, therapists cannot be on the phone with loved ones all day.
No news is good news. You’ll be informed if your loved one is admitted to a hospital or leaves treatment early. Instead of worrying when you don’t hear from us, remember it means they’re actively in treatment.
Call or text Wellness 24/7 at (888) 492-3658 to support you.
Family Weekends – coming soon (please visit this page for updates)
Take time to understand each other and start to heal the relationship.
From the outside, addiction is impossible to understand. Spend a half day learning more about the disease and your role in recovery.
Start to communicate your feelings in a group or private family therapy session available Friday or Monday, scheduled with the therapist.
Coming Soon (Please Visit This Page For Updates). After the session each day, they can get a pass to spend the afternoon with you. In some cases, even off-site. Use the time to relax and reconnect.
Facility Contact Info
See below to get phone numbers, emails and the family weekend schedule.
Facility / therapist Phone — (561) 598-6966
2626 Lake Dr, Singer Island, FL 33404
Sean Duane (Clinical Director) — email@example.com